For a medical emergency, call 911. Do not use this page or the messages in the app for urgent medical needs.
Common questions
I cannot sign in
Sign in with the email address and password you chose when you signed up. If you have forgotten your password, choose Forgot Password on the sign-in screen. A code is sent to your email so you can set a new one.
Starting a visit
Choose Telehealth On Demand to ask for a visit now, or Schedule Telehealth Session to book a time with a provider. Visits are by video, so allow camera and microphone access when the app asks.
Billing and subscriptions
Your telehealth subscription is shown on the Subscription screen. If you choose Cancel Subscription, you keep access until the end of the billing period you have already paid for.
Deleting your account
Open Profile and choose Remove Account. If you cannot use the app, ask us to remove it for you.
Your medical record
Your medical record is held by your healthcare provider. Ask your provider for copies or corrections.
Send us a message
This form reaches us by email. Leave out medical details. Your care team can discuss those with you in the app.
Message sent
Thank you. We have your message and will reply to your email address.